Computer Problem with my laptop (archived by John)

[Tomahawk]

Well when i tried to boot my laptop, i logged in to my user and after it loaded all i got is a black screen.
no icons no taskbar nothing just my mouse, and i cant really do anything with it.
opened task manager and coudnt find the explorer.exe so i tried running it with task manager and it didnt open up at all.
i tried all kinds of things but nothing seems to be working
this happaned after an AVG update, i tried restoring windows to previous settings but it said that anti-virus is preveting it from happening

i have no idea what to do and could really use some help

[Hani]

Have u tried running in Safe Mode?

What Version of AVG u r using? Was it AVG 2012 when u updated?

Try these methods below

http://windows.microsoft.com/en-us/windo...-windows-7

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tell me which OS U r using? Windows 7 Ultimate 64 bit or 32 Bit?

[Tomahawk]

didnt try in safe mode yet
this laptop is relativly new so i assume its AVG 2012, not really sure on this one
OS is windows 8.1 64 bit

[Ligustah]

I'd probably boot up the laptop in safe mode and try system restore from there. Maybe even uninstall your anti-virus software.

[Tomahawk]

I'd probably boot up the laptop in safe mode and try system restore from there. Maybe even uninstall your anti-virus software.

tried restoring in both normal and safe mode and it didnt work
well i spent like 3 hours trying solving it with no luck
im taking it tommorow to the place i bought it

thx for your help guys